We proudly stand behind our pieces and the work done by our jewelers. If for any reason there is an issue with your piece or the work that has been done, we will happily work with you to resolve and correct the issue. We do not offer guarantees on w
Yes! We offer layaway online or in-store for any available item. Typically layaway plans are four payments spread out over the course of four months. For more info please see the layaway help page under the services tab: https://www.marketsquarejewel
Semi-mounts are made to order and take 2-3 weeks production time before shipment. If you require your piece before a certain deadline, please contact us and we will do our best to meet your needs.
All of our inventory is dispersed throughout our 6 storefronts. If you would like to see a specific piece at a specific store, send us an email and we'd be happy to arrange a transfer and time to meet with you! [email protected]
You can spend points under the Ways To Redeem section of your Rewards Hub. Here you will find the amount of points that are required to claim/get a reward/discount. Please make sure that you are logged in before redeeming your points. For more inform
For more information on specific items not currently listed on our website, please send us an email at [email protected].
Yes, you can request modifications to your order after placing it. We understand that changes may be necessary, and we are here to accommodate those needs as smoothly as possible. Whether it involves removing items from, adding items to, separating i
We understand that situations can arise where you may need to update or cancel your invoice. If you decide to change or cancel your order before payment or shipment, please contact us as soon as possible. We are able to update invoices and resend the
Yes, you can certainly pass on items after you have placed an order or after you have claimed them on a live show. If you decide that you do not want an item, simply inform us, and we will remove it from your order without any issue. We understand th
Yes! We can send any of our items to any of our physical retail locations. Just let us know which item you would like to see and where would be best for you!