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What kind of warranty / guarantee do you offer on your pieces?

Do you offer payment plans or layaway?

What can I expect when ordering a semi-mount?

What store is this piece located at?

How do I use my rewards points on my order?

Is this item still available?

Can I modify my order after placing it?

Can I update or cancel my invoice?

Can I pass on items after placing an order?

Can an online item be sent to a physical store location to see it or purchase it in store?

Ordering

How will my order be shipped?

Do you ship internationally?

How long will it take for my order to arrive?

Shipping

What is your return policy?

If I get a ring sized, can I still return it?

Returns

Can I get this ring sized?

How much does ring sizing cost?

Can I buy just a loose stone?

Can I buy just a setting?

Do you design custom jewelry?

Do you design new jewelry using materials from jewelry I already have?

Can I get my personal ring sized?

Do you restring necklaces?

Do you offer engraving services?

Sizing / Customization

Do you repair watches?

Do you repair antique jewelry?

I dropped off a piece in-store to be repaired, is it ready yet?

Do you have jewelers on-site or do you send customer repairs out?

Repairs

Do you buy or trade jewelry?

What kind of jewelry do you buy?

I have a bunch of jewelry to sell/appraise, do I need to make an appointment?

Do you provide appraisals for the items you sell?

Can I bring my items in to be appraised?

Buying, Selling, & Appraisals

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Categories

Ordering

Shipping

Returns

Sizing / Customization

Repairs

Buying, Selling, & Appraisals