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<span id="isPasted" style="color: rgb(36, 39, 69); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">When selling your jewelry to us,&#xA0;<strong style="box-sizing: border-box; font-weight: bold; color: rgb(36, 39, 69); font-family: &quot;New York&quot;, &quot;Iowan Old Style&quot;, &quot;Apple Garamond&quot;, Baskerville, &quot;Times New Roman&quot;, &quot;Droid Serif&quot;, Times, &quot;Source Serif Pro&quot;, serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">no appointment is necessary.<span style="color: rgb(36, 39, 69); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0; All of our staff are trained to buy jewelry and evaluate your items. Relax and browse our selection while you wait!

When selling your jewelry to us, no appointment is necessary.  All of our staff are trained to buy jewelry and evaluate your items. Relax and browse our selection while you wait!

I have a bunch of jewelry to sell/appraise, do I need to make an appointment?

Buying, Selling, & Appraisals

What kind of warranty / guarantee do you offer on your pieces?

Do you offer payment plans or layaway?

What can I expect when ordering a semi-mount?

What store is this piece located at?

How do I use my rewards points on my order?

Is this item still available?

Can I modify my order after placing it?

Can I update or cancel my invoice?

Can I pass on items after placing an order?

Can an online item be sent to a physical store location to see it or purchase it in store?

Ordering

How will my order be shipped?

Do you ship internationally?

How long will it take for my order to arrive?

Shipping

What is your return policy?

If I get a ring sized, can I still return it?

Returns

Can I get this ring sized?

How much does ring sizing cost?

Can I buy just a loose stone?

Can I buy just a setting?

Do you design custom jewelry?

Do you design new jewelry using materials from jewelry I already have?

Can I get my personal ring sized?

Do you restring necklaces?

Do you offer engraving services?

Sizing / Customization

Do you repair watches?

Do you repair antique jewelry?

I dropped off a piece in-store to be repaired, is it ready yet?

Do you have jewelers on-site or do you send customer repairs out?

Repairs

Do you buy or trade jewelry?

What kind of jewelry do you buy?

Do you provide appraisals for the items you sell?

Can I bring my items in to be appraised?

I have a bunch of jewelry to sell/appraise, do I need to make an appointment?Updated 2 years ago